Returns & exchanges policy

CAN CHANGES BE MADE?

Yes, if you have not hit with the color or you want to change it for another product, as long as you wear your seal and it has not been more than 7 days; For reasons of hygiene, changes or returns of the product once used are not accepted.

HOW CAN I CHANGE IT?

First you must notify us by calling 932231515 or sending us an email to info@myhairbarcelona.com, with the following form duly filled out.

Download the return form now

You can send it to Myhair barcelona Calle Balmes, 120, 08008 Barcelona, before 7 days. The return costs are at your expense.

When the product has arrived and we have verified that it is correct you proceed to make the change as you have indicated.

If you need the product urgently, you can also make another order and when we get the product to our offices we will return the amount of the returned product.

IF I DO NOT LIKE THE PRODUCT, CAN IT BE RETURNED?

Yes, as long as you have your seal and no more than 7 days have passed; For reasons of hygiene, changes or returns of the product once used are not accepted.

¿CÓMO PUEDO DEVOLVERLO?

If the product has not convinced you or is not your color, you can return it to Myhair barcelona Calle Balmes, 120, 08008 Barcelona, before 7 days. The return costs are at your expense.

Fill in the following form and send us a copy to info@myhairbarcelona.com and another one inside the package.

Download the return form her

CAN THE MONEY BE RETURNED?

We refund the amount in the same way it was paid. The product must carry its seal without being used. In a maximum period of 7 days of receipt of the order.

CAN I CHANGE IT, RETURN IT IN ANY BOUTIQUE?

It is not possible, since they are independent stores. The customer-franchise relationship regarding the purchase and service process is unique and exclusive in each franchise.